FAQs

A list of frequently asked questions and their respective answers to assist our customers in having a faultless shopping experience with Nook Lifestyle and Home!
 

Do you offer gift certificates or gift vouchers?
Unfortunately, we do not currently offer online gift certificates or gift vouchers to our store. We hope to have this feature available in the future.

What credit cards can I use to make payment?
We accept payments from Visa, MasterCard and PayPal. All online prices and all transactions are in AUD$.

Am I able to pick up my purchase in person?
We are happy to accommodate collections in person. If you live locally to East Bentleigh, Victoria 3165 and would like to collect your purchase from us, please contact us to arrange a suitable date and time. Use LOCAL PICKUP at checkout and shipping costs will be removed.

Where does Nook Lifestyle and Home deliver to?
We deliver to any address (excluding PO Boxes) within Australia. We offer shipping to international destinations upon a request for a shipping quote.

What happens if I’m not home when my order is delivered?
If you happen to be out when your parcel is being delivered, Australia Post will leave a calling card in your mailbox. You will need to take this card to the nominated Post Office notified on the card.  You will be required to collect your parcel within 7 days of the card being left in your mailbox. In the event that your parcel is returned to us unclaimed, Nook Lifestyle and Home will request a further shipping charge to resend your parcel.

What is Nook Lifestyle and Home’s return policy?
We aim for 100% satisfaction with all purchases made in our online store, however, if you have a problem with an item you have purchased from us we ask that you please refer to our Returns & Exchanges page before getting in touch with us.

How long will I have to wait until my order arrives?
Shipping times will depend on your parcel’s destination. A parcel can take 3-10 days to arrive at your address, however it is likely to arrive much sooner than this.

Below is our guide to estimated shipping times in Australia:

East coast capital cities……………………    3-5 days
Adelaide, Perth and Darwin……………….    5-7 days
Tasmania……………………………………    5-7 days
Regional centres and remote locations….    7-10 days
Australian territories (Norfolk Island,
Christmas Island and the Australian
Antarctic Territory)…………………………..   9-12 days

What do I do if the item I want is Out of Stock?
We always aim to have a stock level on every item that will keep up with expected demand, however, this is not always easy to foresee. Please contact us if you would like to be notified once an item has been restocked.  Please note that we are not always able to give an accurate estimation of the date the product will become available again.

How can I cancel my order?
We are unable to cancel your order once you have finalised your online transaction.  Please ensure you are certain of your purchases before proceeding through our checkout.